Customer Care Representative (Final Expense-New Business)

Compensation

: $29,880.00 - $39,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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This position works under direct Supervision and provides entry and intermediate level support functions for Customer Service and Agency Teams. Tasks may vary. Customer Care Associate I reps have direct communications with internal & external customers by various channels.

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

* Basic data entry
* Basic communications with external customers, agents & funeral homes including inbound and outbound phone calls
* Includes document handling and review to prepare files for processing
* Preparing documents for mailings
* Processing a limited variety of tasks or functions such as processing new business, maintaining policy files, paying claims, maintaining agent demographic information.
* Prepares correspondence using standard templates
* Follows standard screens and procedures to perform most tasks
* Complete various internet searches
* Attend required training
* Collaborate with team and department members by attending team meetings and other company activities
* Ability to adjust to new or changing business needs

QUALIFICATIONS:

* High School Graduate / GED


* Experience working in an office environment


* Good verbal and written communication skills


* Professional appearance
* Must be able to work in a fast paced environment
* Single focused but flexibility to complete various tasks
* Ability to follow instructions, procedures and guidelines to perform tasks
* Exhibits qualities of integrity, reliability and trust
* Strong work ethic
* Focus on quality
* Flexibility with schedule, work and team environments
* Basic Insurance Knowledge (preferred)


Associated topics: call center specialist, client, coordinator, customer care, customer service, internship, product support, service, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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